138 19/00010 - Agilisys Contract
To receive a report which provides Members with an update on the proposed extension of the contract with Agilisys.
Miss Rankin (Cabinet Member for Strategic Commissioning), Ms Beer (Corporate Director of Engagement, Organisation Design and Development) and Mr Godfrey (Strategic Commissioner) were in attendance for this item.
1. Miss Carey (Cabinet Member for Customers, Communications and Performance) and Mr Godfrey introduced the report which set out the proposed extension to the Agilisys contract until 8 December 2025 on revised terms.
Mr Godfrey and Ms Beer then responded to comments and questions from Members, including the following: -
a) Mr Godfrey confirmed the annual value of the Agilisys contract.
b) Mr Godfrey said that the current Agilisys contract was due to expire in December 2021.
c) Ms Beer talked about staff retention within the Agilisys call-centre in Barking and operating costs.
2. RESOLVED that the decision proposed to be taken by the Cabinet Member for Customers, Communications and Performance to extend the contract with Agilisys until 8 December 2025 on revised terms, be endorsed.