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  • Issue
  • Issue - meetings

    Contract Monitoring

    Meeting: 13/03/2019 - Health Reform and Public Health Cabinet Committee (Item 32)

    32 Contract Monitoring Report - Live Well Kent Contract pdf icon PDF 158 KB

    To receive a report from the Cabinet Member for Adult Social Care and Public Health and the Director of Public Health, giving an overview of the Live Well Kent Service commissioned by Kent County Council Strategic Commissioning and the Kent Clinical Commissioning Groups. It includes details of the purpose, performance, outcomes and value for money of the contract. The committee is asked to comment on the commissioning and provision of the contract, the contractual performance to date and work to deliver continuous improvement.

     

    Additional documents:

    Minutes:

    Mrs V Tovey, Senior Commissioning Manager, and Ms J Mookherjee, Consultant in Public Health, were in attendance for this item.

     

    1.            Mrs Tovey and Ms Mookherjee introduced the report and responded to comments and questions from the committee. Mrs Tovey explained that although the service was part funded by Public Health, the contract was managed by Adults Commissioning, including the following:-

     

    a)    there was a range of ways in which an individual could access the service; via a helpline or GP referral or by walking in to one of the locations in the delivery network listed in Appendix A to the report. Anyone whose mental state made it difficult to search for service delivery points online or to walk into a service and seek help on their own could seek the help of their GP, who should be familiar with the most appropriate services to support them. It was important to note that this was not a crisis service. It was important, therefore, that GPs had full and up-to-date information about the named link person for each service and how to access the service  and that signposting in surgeries was as clear as possible. Once someone had made initial contact with the Live Well service, they would be supported and helped to move forward with the most appropriate support, the aim being that there would be ‘no wrong door’;

     

    b)    a speaker who had accessed the Live Well service in their professional capacity as a carer said how good it was.  Both the signposting and the helpline had been very helpful, with the latter allowing callers as much time as they needed to talk through their problems;

     

    c)    asked how offenders and ex-offenders living in the community would access the service, and if the service collected this information, Mrs Tovey undertook to advise the questioner outside the meeting. She explained that Live Well was an open-access service for people aged 17+ and the range of services offered would be adapted to accommodate the needs of those coming into it;

     

    d)    a request was made that the list of organisations within the delivery network be kept up-to-date as service providers changed, and Mrs Tovey explained that she would ask the contract management lead to undertake a review of the list;

     

    e)    concern was expressed that the expectations of the network should be realistic and deliverable, within the funding available. Mrs Tovey advised that the cost quoted per head was for a service user’s whole ‘journey’, from referral to exit, not an amount paid to one of the delivery network.  She explained that someone would access a number of interventions and the service needed to treat the causes of mental ill health rather than just the symptoms. She undertook to share more detailed and commercially-sensitive information about charges with Members outside the meeting; 

     

    f)     concern was expressed about the effectiveness of group sessions as a way of addressing mental health problems, and, in particular, debt issues. There was also no mention  ...  view the full minutes text for item 32