Issue - meetings

(1)       Mr Mills and Miss Goldsmith introduced the report and answered questions from Members.  Points highlighted were as follows:-

(a)                “Management action” covered a range of measures and included an assessment of staffing levels using the ‘traffic’ light system (red being critical), ongoing review of care provision via care packages to ensure best value for money and optimum use of resources,  good housekeeping and minimising administration costs wherever possible.  KASS had an ongoing culture of reviewing to optimise performance and minimise waste.

(b)                Any adjustment proposed to a client’s care package would only be made after consultation with the client, and with their consent.  KASS ran a robust complaints procedure but officers were not aware of any complaints arising from such a review.

(2)       RESOLVED that the projected outturn figures for the Directorate for the second quarter (to October 2007) be noted.