Issue - meetings
Renewal of Consumer Direct Contract from the 1 April 2011 to 31 March 2016, with the capacity to extend the contract until the 31 March 2018. 10/01453
Meeting: 01/07/2010 - Corporate Policy Overview and Scrutiny Committee (Item 58)
58 Report on Contact Centre (Consumer Direct South East) 
PDF 132 KB
Additional documents:
Minutes:
(1) Mrs Oliver and Mr Smith introduced a report which advised the Committee of the latest position in relation to the future of Consumer Direct from April 2011 and detailed the actions taken to date to try and secure the future of the service.
(2) Mrs Oliver undertook to bring an update report on the Contact Centre to the next meeting of the Committee and Members would be invited to visit the Contact Centre prior to the Meeting.
(3) RESOLVED that the report and the comments made by Members be noted and a report be submitted to the September meeting of the POSC on the Contact Centre (proceeded by a tour of the Contact Centre)