Issue - meetings

(1)       At the POSC on 23 March 2010, it was reported that a consultation process on the winter service for 2009/10 would be taking place commencing April 2010. The results of the consultation would be used to inform and improve the winter service policy and plan for 2010/11. District winter plans would be made available on line to county and district Members. The report set out those involved in the consultation.   The independent polling organisation IPSOS MORI had been commissioned to conduct in depth interviews with Chief Executives and assess the results of on line surveys.

(2)       An interim summary of the results from the district councils was set out in the Appendix to the report.  Some of the key findings were:

• Different experience across the districts
• Most main roads were cleared and treated adequately
• During the first phase of the bad weather KHS was thought to be badly prepared but the second phase showed that learning had clearly taken place
• There was a need for local district plans
• Inconsistent communication
• Contact centre needed to respond better to residents
• The Winter Service Policy was considered to be a reference document
• District and KHS should come together for discussions on key priority areas
• Good pre winter meeting needed to identify local priorities

(3)       The online fieldwork would be closed on 1 June and IPSOS Mori would submit their final report by 16 June. The final consultation report and an initial draft Winter Service Policy would be presented to the July POSC meeting.

(4)       RESOLVED that:-

(a)               the contents of the report be noted; and

(b)       the results of the discussions that had taken place at the meeting be incorporated into the report that would be presented to the Committee in July.