Decision Maker: Cabinet Member for Customers, Communications and Performance
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
The contract with Agilisys started on the 9th December 2015 and ends on the 8th December 2021 with an annual value of £3,431k. It is for the provision of a contact point including a call centre, digital offering, and associated back office processing. The Council will exercise an option to extend the contract until 8th December 2025 which will enable a package of improvements to the quality and resilience of the service to be implemented as well as a cost reduction.
To extend the contract with Agilisys until 8th December 2025 on revised terms.
Publication date: 22/03/2019
Date of decision: 22/03/2019
Effective from: 30/03/2019