Decision details

19/00010 - Agilisys Contract

Decision Maker: Cabinet Member for Customers, Communications and Performance

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


The contract with Agilisys started on the 9th December 2015 and ends on the 8th December 2021 with an annual value of £3,431k.  It is for the provision of a contact point including a call centre, digital offering, and associated back office processing.  The Council will exercise an option to extend the contract until 8th December 2025 which will enable a package of improvements to the quality and resilience of the service to be implemented as well as a cost reduction.



To extend the contract with Agilisys until 8th December 2025 on revised terms.


Publication date: 22/03/2019

Date of decision: 22/03/2019

Effective from: 30/03/2019

Accompanying Documents: