Decision details

The mobile library service delivers services to a range of locations across Kent. As part of the Library, Registration and Archive service transformation a full operational review has been conducted of all the mobile stops and a redesign of the routes to improve service and make them as efficient as possible.

The proposed engagement programme will seek to engage with all mobile library users to make them aware of the proposals. This will give them the opportunity to comment on the criterion being proposed and  the impact that the proposals will have on them and their ability to access the library service.

The Cabinet Member for Community Services has agreed to undertake a customer engagement exercise with mobile library customers on proposed route efficiencies service improvements and changes.