Issue - meetings

Report by Mr M Hill, Cabinet Member for Customer & Communities, Mr R Gough, Cabinet Member for Business Strategy, Performance and Health Reform, Mr D Cockburn, Corporate Director – Business Strategy and Support and Ms A Honey, Corporate Director – Customer and Communities) (Mr D Crilley and Mr P Bole were present for this item)

(1)               Mr Hill said the Customer Service Strategy emphasised the Council’s commitment to put it’s customers at the heart of what it does in providing effective and efficient services. The Cabinet report provided a clear analysis of what was needed in order to achieve these aims and he commended it’s recommendations. Mr Gough said these two strategies complimented one another and together they would lead to improving people’s experience in the way they access Council services.

(2)               Mr Crilley and Mr Bole both spoke of the opportunities these two complimentary strategies presented in helping to bring about a unified approach to customer services.

(3)       Following further discussion Cabinet resolved to:

(a)         endorse the Customer Service Strategy and agree to its publication; and

(b) agreed that the Cabinet Member for Business Strategy, Performance and Health Reform be authorised to take the final decision in respect of the ICT Strategy having taken into account the views of the Cabinet and those of the Corporate Policy Overview and Scrutiny Committee which was meeting on 11 January 2012.