78 Performance Monitoring Report - Quarter 1 PDF 24 KB
To receive a report of the Leader & Cabinet Member for Business Strategy, Audit & Transformationsetting out for information the Council’s performance, as assessed against 40 Key Performance Indicators, for Quarter 1 of the 2014-15 financial year.
Additional documents:
Minutes:
(Item6 –Reportof theLeader& CabinetMemberfor BusinessStrategy,Auditand Transformation)
Cabinetreceived areportsettingoutperformanceagainst agreedtargets forkey performance indicatorsforQuarter1 of2014-15.
Richard Fitzgerald,Performance Manager introduced the report to Cabinet, in particularhe referred to thefollowing:
i. Thatthereportwas largely positiveshowingthat 23ofthe KeyPerformance Indicatorsreport hadshown apositive directionoftravel withonly12 falling and reporting 62.5% as ‘Green’ meaning that they were achieving or surpassingtargets.
ii. That the report also detailed activity indicators, corporate risks and organisationaldevelopmentinformation.
iii. Issues ofparticularnote wereas follows:
a. CustomerServices
i. Digitaltake upfigures wereshown for the firsttime andincluded keytransactions completedon lineby residents.
ii. Callersatisfactionwith theContactPoint remainedhigh despite somerecentdifficultiesreaching performancetargets relatedto thenumberofcalls answered. In relationto callanswering, new staffhadnowbeen recruited andthetrendfor quarter2 was expectedto bemuch improved.
b. GrowthEnvironment andTransport
i. Theactivity figuresshowedsigns ofeconomicrecovery inthe County.
ii. Thereas goodoutflowofRegional GrowthFundloanapprovals to supportlocalbusinesses
iii. Highwayshad recordedhigh levelsof ‘workin progress’at the endoflast year,largely as resultoffloodingandthishadbeen reducedsignificantlyin the quarterto June.
iv. Onered wasrecordedin relation ... view the full minutes text for item 78