Issue - meetings

To receive a report from the Cabinet Member for Adult Social Care and Public Health and the Corporate Director of Social Care, Health and Wellbeing on the annual Local Account report, which the Committee is invited either to endorse or make a recommendation to the Cabinet Member.

Ms S Smith, Head of Performance and Information Management, and Ms T Easdown, Project Officer, Performance and Information Management, were in attendance for this item.

1.            Ms Smith introduced the report and, with Mr Ireland and Ms Easdown, responded to comments and questions, as follows:-

a)    Members who attended the workshop at the end of September were thanked for their contributions, which had been built into the final version of the document which the Cabinet Member would sign off;

b)    the local account document included an overview of the number of complaints and compliments received, but more detail of the subject of complaints and the responses to them was set out in the annual complaints and compliments report, which had recently been reported to this committee.  Mr Ireland emphasised the importance of the investigation of complaints being approached with an open mind; and

c)    the clarity of the document was praised and it was suggested that it be included in the briefing pack given to newly-elected Members. Ms Smith added that the final document would be accompanied by an easy-read version and a series of short videos, all of which would be available on the County Council website.

2.            RESOLVED that the draft Local Account document ‘Here for you, how did we do?’ (April 2015 – March 2016) be endorsed as the final version and it be signed off by the Cabinet Member for Adult Social Care and Public Health.