116 Kent Highway Services – Performance Management – Measuring Success
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Minutes:
(1) Mr Thomas introduced the report and said he was seeking Members’ comments on what was to be included in the performance management report. He responded to comments and questions from Members on the following indicators:-
· TS02 – EDF Street lighting. Members welcomed the imminent signing of the agreement between Ofgen and EDF for Kent and were keen to know when the signing would actually take place and when the first quarterly report would be due. This would be reported to the POC and the Highways Advisory Board by Norman Bateman, Head of Technical services.
· SP11 & SP13 – responding to letters and outstanding service requests. Members emphasised the importance of the public face of KHS and of maintaining good public relations.
· TD01 – Highways adoptions. Mr Ferrin emphasised that he always dealt very quickly with requests for him as Cabinet Member to take decisions on highways adoptions, although Members expressed concern that KCC was doing enough to improve the state of its adopted roads.
(2) RESOLVED that the content of the report be noted .