Agenda item

(1)       The Business Plan outturn monitoring provided highlights of the achievements against Business Plan priorities and actions during the financial year, and the Directorate Dashboard showed progress made against targets set for Key Performance Indicators alongside movements for Activity.

(2)     One of the roles of the Cabinet Committees was to review the performance of the services which come under the remit of the Committee.  The Business Plan monitoring and Directorate Dashboard were provided to assist the Committee in its role in relation to reviewing performance.

(3)     A full monitoring exercise of priorities and actions included in Divisional Business Plans was conducted at the end of the financial year, with the aim of identifying achievements and also where actions were not completed.  A summary report of the findings of the Business Plan outturn monitoring for the Enterprise and Environment Directorate was attached as Appendix 1 to the report.

(4)     The Enterprise and Environment Directorate Dashboard, attached as Appendix 2 to the report, included end of year results for the Key Performance and Activity Indicators included in the 2012/13 Business Plan.  Each Key Performance Indicator is shown with a Red/Amber/Green (RAG) status, based on progress to the Target set.  A Direction of Travel (DOT) was also provided for Key Performance Indicator to show whether performance had improved or not against the previous year result.

(5)     Mr Eddy queried how the rating of Green against the Business Plan Priority for Improving Customer Experience and Satisfaction could be reconciled with the detailed satisfaction results shown in Appendix 2 to the report. Mr Hall responded that the Green reflected the overall position which was generally good, but that there were some specific issues to be addressed within the detail.

(6)     Mrs Hohler requested clarification why the number of schemes reported under the Member Highway Fund was different from information provided at a previous Member briefing. Mr Hall offered to find out the answer and respond in writing following the meeting.

(7)     There was further discussion on the Highway Tracker survey, and Mr Hall offered to provide a more detailed briefing at a later date to those Members who were interested.

(8)     Mr Chittenden asked about the Lorry Watch under the Freight Action Plan. Mr Hall confirmed that the scheme in Leeds and Langley was the only one currently in operation, but that other schemes were being looked at.

(9)     Mr Baldock commented on the on-line Fault reporting tool and stated that although faults were being closed down on this system as completed, he knew of cases where no action had been taken. Mr Hall offered to provide further details on the system and the processes that support it at the same briefing previously offered in relation to the Tracker Survey.

(10)   Mr Harrison commented that the number of apprenticeships in the Enterprise workforce could be higher. Mr Hall responded that numbers were likely to increase as the scheme had been very successful with good outcomes for those apprentices taken on.

(11)    RESOLVED:-

(a)       that a general briefing on the Highways and Transport Division be offered to the members of the Committee to explore in more detail the questions raised at the meeting; and

(b)     that the report be noted.