Agenda item

Matt Wagner, (Chief Analyst); and Simon Jones (Corporate Director for Growth, Environment &Transport) were in attendance for this item

1) Mr Wagner introduced the report. The report covered the periods of September to October 2025. The performance dashboard was the first combined view of the two preceding Cabinet Committees.

a)    38 of 44 KPIs included within the report were RAG (Red, Amber and Green) rated Green, it was noted that there was five RAG rated amber.

b)    The solitary red KPI represented ‘Emergency incidents attended to within 2 hours’ The discussed red KPI had seen a decrease due to the impact of storm Benjamin that had occurred in October and subsequent impacts on the ability to resource and respond in a timely manner. The service had held and would continue to hold regular meetings with contractors at an area level to discuss areas of concern and lessons learned to aid in the improvement of the KPI.

c)    The five amber KPI captured ‘Percentage of priority 1 food, feed and consumer products sample tests reported to clients within 5 working days’ (Community Protection) , ‘Percentage of Public Rights of Way (PRoW) faults reported online’ (Strategic Development and Place) , ‘Enquiries requiring a response, responded to within 28 days including completed in 28 days’ , ‘Percentage of highway enquiries reported through the online fault reporting tool Highways’ ( Highways and Transport) and ‘Municipal waste recycled and composted’ ( Environment and Circular economy)

d)    Overall green KPIs had represented 86% of the overall picture and indicated a solid on or ahead of target trajectory, five rated amber and one rated red closed out the reporting periods overall picture.

2) In response to comments and questions from Members and guests, discussion covered the following:

a)    Members noted the changes to HT02 from ‘Faults reported by the public completed in 28 days’ to ‘All inquiries requiring a response to within 28 days.

b)    Mr Loosemore explained that the previous descriptor had not provided a true representation of what the KPI reflected and that the new wording would give a more accurate representation.

c)    HT08 capturing ‘emergency response within two hours’, Members raised concerns on the Council’s capacity to deal with emergency Incidents, Officers raised that the failure of this KPI was due to the capacity issues impacted by recent storm events. Officers further discussed how resources would be allocated on prioritised events.

d)     A decline in DT01 ‘Percentage of highways inquiries reported through the online tool’ from green to amber was noted.  Further investigation was required to understand the small decline seen in the KPI.

e)    Officers explained to Members the rationale of the removal of a number of KPIs associated with household recycling centres and wood converted to biomass. The removal had been seen as a way to not reward the use of waste energy in a bid to reduce the Councils’ overall emissions and retained a focus on increasing recycling and reuse targets.

f)      Members asked for further updates on why KPIs associated with volunteer hours had been lowered. Officers would look to provide further expanded rationale outside the meeting once checked

 RESOLVED to note the Performance Dashboard.