Issue details

Reason for the decision:

Following the implementation of the new Adult Social Care and Health (ASCH) case management system, Mosaic, in 2019, ASCH has been seeking ways to make improvements to its functionality.  The next phase of Mosaic implementation includes the following workstreams:

a)    Payments and Charging

b)    Mosaic Citizen and Professional portal

c)     Operational Business Processes

d)    Data Quality

To implement these workstreams a year 1 investment of between £770,000 and £939,000 will be required.

The main benefits that will be achieved are increased consistency and more efficient processes across the directorate; the release of capacity within Adult Social Care and Health  teams to create efficiencies and to improve the user experience (for staff, public and providers)

In 2018, Adult Social Care signed a contract with InterQuest, a delivery partner to assist with the implementation of Mosaic.  This provider was secured through the G-Cloud Framework, the governments digital marketplace of pre-approved suppliers.  All public sector organisations, including agencies and arm’s length bodies, can use the Digital Marketplace to find cloud technology and specialist services for digital projects.

This Digital Implementation contract will be let through the G-Cloud 11 Framework with the competition being conducted through July, ready for a contract to be awarded by Cabinet Member decision in August.

Background:

Mosaic was implemented in October 2019, with the initial focus on implementing existing business processes from the previous Adult Social Care organisational structure.  As a result, not all the advantages and technological capabilities of Mosaic are being fully utilised and are inconsistent across the Directorate.  A range of improvements will be made to Mosaic that enable more efficient case recording, thus freeing up time for staff and improving the flow of cases through the system. To ensure providers are able to deliver care to the most vulnerable, we need to ensure timely and accurate updating of care packages to ensure more accurate payments to providers for the care delivered.  Mosaic needs to provide system led payments to create efficiencies, address late payment issues and improve the financial forecasting and monitoring process. Data Quality also needs to be improved throughout the system to support an improved reporting capability and business insights. This will ensure the application remains robust and resilient, and that accurate and timely reporting is readily available to KCC teams and managers to make informed decisions. An assessment on first point of contact into Adult Social Care and KCC’s contact centre was conducted in 2019 which identified the need to make better use of an online platform to promote self-service for people who would prefer to access services and information in this way.  This will free up capacity within teams, improve reporting capabilities for KCC and improve the experience for staff, public and providers.