Issue details

23/00034 - Technology Enabled Care Service Contract Award

Proposed decision:

      i.        Award the contract to the successful bidder identified as part of the procurement process, for the provision of a countywide Technology Enabled Care Service for a maximum of seven years (initial five-year contract with a two-year extension option).

    ii.        Delegate authority to the Corporate Director Adult Social Care and Health, after consultation with the Cabinet Member for Adult Social Care and Public Health and the Corporate Director Finance, to agree the relevant contract extension as required.

   iii.        Delegate authority to the Corporate Director Adult Social Care and Health to take other relevant actions, including but not limited to finalising the terms of and entering into required contracts or other legal agreements, as necessary to implement the decision.

Technology Enabled Care is a key area of Making a Difference Every Day; Our Strategy for Adult Social Care 2022 – 2027 and aligns with Framing Kent’s Future Strategy: “we have real opportunities to improve the effectiveness and efficiency of our adult social care services by making full use of new technology and innovations that mean we can better manage demand and focus resources where they are most needed.”

Technology Enabled Care is a term to describe a range of personalised IT and digital solutions which can be used to support outcomes for people who draw on care and support and carers. Innovative technology solutions and data are allowing people to remain independent for longer, identifying risk, preventing incidents and ensuring quick and appropriate responses to avoidable events such as falls.

The data harnessed from these technologies will not only support people more effectively at an individual level and has the potential to support management of health and wellbeing at a population-level and provide insights which support future service planning.

Technology Enabled Care has been evidenced in other local authorities to improve outcomes for people and achieve significant financial and non-financial benefits. The objective of the Technology Enabled Care Service is to fully embrace the range of technology now available in the market and embed a technology-focused and data-led approach in adult social care.

To gain a better understanding of the Technology Enabled Care Service needed in Kent, a Build and Test project was commissioned in the East Kent area which began in April 2022. The project trialled different models of delivery, a wide range of technologies and gathered feedback from people drawing on care and support. The live Build and Test period ran from June 2022 until February 2023. During this period 133 people were supported by technology and 97% reported an improvement in the areas of daily living that were most important to them after 8 weeks.
The design of the Technology Enabled Care Service and procurement approach was co-produced, along with learning from other local authorities. This approach recently won Kent County Council an iESE Public Sector Transformation award for innovative use of digital and technology and creating a new and dynamic service that will lead to improved outcomes.

The procurement for the countywide Technology Enabled Care Service began in December 2022 and has involved a range of stakeholders from Adult Social Care, the wider council, partner representatives from the Integrated Care Board, Co-production Groups and district and borough councils, ensuring that the service is shaped by people with the right expertise and experience.
Following completion of the procurement process it is proposed to award the contract, to the successful bidder, for the provision of the countywide Technology Enabled Care Service for a maximum of seven years (Initial five-year contract with a two-year extension option).
The contract will start on 1 June 2023 and end on 31 May 2028 (initial five-year contract) with an option to extend, subject to robust contract monitoring, for a further two years from 1 June 2028 to 31 May 2030.

Data Protection implications:

A full Data Protection Impact Assessment (DPIA) has been developed following the completion of the initial screening. The DPIA has been informed by engagement with KCC’s Data Protection Office and the Adult Social Care Information Governance Lead. However, some of the mechanisms on how the data will be processed will not be known until the preferred provider is selected. Further work will be undertaken to develop the DPIA in partnership with the provider during the contract mobilisation phase in July and August 2023.


The preferred provider will also be required to undertake DPIAs to manage any devices and systems delivered under sub-contracting arrangements. The DPIA will be updated once a provider is appointed to reflect their specific processing arrangements.


Decision type: Key

Reason Key: Expenditure or savings of more than £1m;

Decision status: Recommendations Approved

Division affected: (All Division);

Notice of proposed decision first published: 04/04/2023

Decision due: Not before 3rd May 2023 by Cabinet Member for Adult Social Care and Public Health

Lead member: Cabinet Member for Adult Social Care and Public Health

Lead director: Richard Smith

Department: Social Care, Health & Wellbeing

Contact: Helen Gillivan, Head of Business Delivery Unit 03000 418941.


Formal consultation has not been undertaken as this is not required. However, surveys and workshops have been undertaken to capture the views of people, organisations and social care and health professionals in Kent to understand the opportunities, interest, and the need for this type of support. A co-production Group was established to ensure that the service is built on the requirements of people currently drawing on care and support and people who may do so in the future; the co-production Group has actively participated at every stage of the procurement and has shaped market engagement activities, the development of the Build and Test and the service specification for the countywide Technology Enabled Care Service.

The proposed decision was discussed at the Adult Social Care Cabinet Committee meeting on 17 May 2023.

Financial implications: Financial modelling has been undertaken based on extensive market consultation and engagement with local authorities who have implemented Technology Enabled Care services. The financial model assumes that a certain proportion of people will transfer from existing technology services into the new contract and explores a number of scenarios based on different service growth over the proposed life of the contract. The Technology Enabled Care Service will grow over the life of the contract so that 50% of people entering Adult Social Care will receive some form of Technology Enabled Care as part of their care and support by year five of the contract. The lifetime value of the contract over the initial five years, including the two-year extension option, has been modelled as £27,585,392. The entire cost is revenue cost, as under the proposed model KCC will lease technology devices from the provider rather than purchasing devices which potentially have a short lifecycle.

Legal implications: Technology Enabled Care will be a tool to support the Adult Social Care and Health Directorate to deliver its requirements to promote wellbeing and preventing, delaying or reducing needs under the Care Act 2014, and support the delivery of Framing Kent’s Future. Legal implications have been identified in relation to data processing and data management across a range of technological devices and systems. Legal advice has been obtained to develop the DPIA and ensure the service will be compliant with the Data Protection Act 2018.

Equalities implications: A full Equality Impact Assessment (EQIA) has been undertaken and has determined that the Technology Enabled Care Service is not expected to have a significant negative impact on any protected characteristic. The EQIA identified an action to ensure Technology Enabled Care is promoted widely and in a way that is accessible to all individuals and communities in Kent. The EQIA will be updated once a provider is appointed.