To extend the contract with Agilisys until 8th December 2025 on revised terms.
The contract with Agilisys started on the 9th December 2015 and ends on the 8th December 2021 with an annual value of £3,431k. It is for the provision of a contact point including a call centre, digital offering, and associated back office processing. The Council will exercise an option to extend the contract until 8th December 2025 which will enable a package of improvements to the quality and resilience of the service to be implemented as well as a cost reduction.
Decision type: Key
Reason Key: Expenditure or savings of more than £1m;
Decision status: For Determination
Division affected: (All Division);
Notice of proposed decision first published: 10/01/2019
Anticipated restriction: Part exempt - View reasons
Explanation of anticipated restriction:
Information relating to the financial or business affairs of any particular
person (including the authority holding that information)
Decision due: Not before 19th Feb 2019 by Cabinet Member for Customers, Communications and Performance
Reason: In order that the proposed decision can be published for a minimum of 28 days, in accordance with statutory requirements
Lead member: Cabinet Member for Customers, Communications and Performance
Lead director: Amanda Beer
Department: Strategic & Corporate Services
Contact: Vincent Godfrey, Strategic Commissioner Tel: 03000 419045 Email: firstname.lastname@example.org.
The paper was discussed and endorsed at the Policy and Resources Cabinet Committee meeting on 18th January 2019.
Financial implications: A package of improvements to the quality and resilience of the service will be implemented as well as a cost reduction to KCC.
Legal implications: Any detailed legal implications were outlined in the exempt report that was presented to the Policy and Resources Cabinet Committee on 18 January 2019
Equalities implications: None