The contract with Agilisys started on the 9th December 2015 and ends on the 8th December 2021 with an annual value of £3,431k. It is for the provision of a contact point including a call centre, digital offering, and associated back office processing. The Council will exercise an option to extend the contract until 8th December 2025 which will enable a package of improvements to the quality and resilience of the service to be implemented as well as a cost reduction.
Decision type: Key
Reason Key: Expenditure or savings of more than £1m;
Decision status: Recommendations Approved
Division affected: (All Division);
Notice of proposed decision first published: 10/01/2019
Anticipated restriction: Part exempt - View reasons
Explanation of anticipated restriction:
Information relating to the financial or business affairs of any particular
person (including the authority holding that information)
Decision due: Not before 19th Feb 2019 by Cabinet Member for Customers, Communications and Performance
Reason: In order that the proposed decision can be published for a minimum of 28 days, in accordance with statutory requirements
Lead member: Cabinet Member for Customers, Communications and Performance
Lead director: Amanda Beer
Department: Strategic & Corporate Services
Contact: Vincent Godfrey, Strategic Commissioner Tel: 03000 419045 Email: firstname.lastname@example.org.
The paper was discussed and endorsed at the Policy and Resources Cabinet Committee meeting on 18th January 2019.
Financial implications: A package of improvements to the quality and resilience of the service will be implemented as well as a cost reduction to KCC.
Legal implications: Any detailed legal implications were outlined in the exempt report that was presented to the Policy and Resources Cabinet Committee on 18 January 2019
Equalities implications: None