Issue details

19/00010 - Agilisys Contract

Proposed Decision:

 

To extend the contract with Agilisys until 8th December 2025 on revised terms.

 

Background:

 

The contract with Agilisys started on the 9th December 2015 and ends on the 8th December 2021 with an annual value of £3,431k.  It is for the provision of a contact point including a call centre, digital offering, and associated back office processing.  The Council will exercise an option to extend the contract until 8th December 2025 which will enable a package of improvements to the quality and resilience of the service to be implemented as well as a cost reduction.

 

Decision type: Key

Reason Key: Expenditure or savings of more than £1m;

Decision status: For Determination

Division affected: (All Division);

Notice of proposed decision first published: 10/01/2019

Anticipated restriction: Part exempt  - View reasons

Explanation of anticipated restriction:
Information relating to the financial or business affairs of any particular
person (including the authority holding that information)

Decision due: Not before 8th Feb 2019 by Cabinet Member for Customers, Communications and Performance
Reason: In order that the proposed decision can be published for a minimum of 28 days, in accordance with statutory requirements

Lead member: Cabinet Member for Customers, Communications and Performance

Lead director: Amanda Beer

Department: Strategic & Corporate Services

Contact: Vincent Godfrey, Strategic Commissioner Tel: 03000 419045 Email: vincent.godfrey@kent.gov.uk.

Consultees

The paper will be discussed at the Policy and Resources Cabinet Committee meeting on 18th January 2019.

Financial implications: A package of improvements to the quality and resilience of the service will be implemented as well as a cost reduction to KCC.

Legal implications: Any detailed legal implications will be outlined in the exempt report that will be presented to the Policy and Resources Cabinet Committee on 18 January 2019

Equalities implications: None

Agenda items