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  • Issue
  • Issue details

    19/00010 - Agilisys Contract

    The contract with Agilisys started on the 9th December 2015 and ends on the 8th December 2021 with an annual value of £3,431k.  It is for the provision of a contact point including a call centre, digital offering, and associated back office processing.  The Council will exercise an option to extend the contract until 8th December 2025 which will enable a package of improvements to the quality and resilience of the service to be implemented as well as a cost reduction.

     

    Decision type: Key

    Reason Key: Expenditure or savings of more than £1m;

    Decision status: Recommendations Approved

    Division affected: (All Division);

    Notice of proposed decision first published: 10/01/2019

    Anticipated restriction: Part exempt  - View reasons

    Explanation of anticipated restriction:
    Information relating to the financial or business affairs of any particular
    person (including the authority holding that information)

    Decision due: Not before 19th Feb 2019 by Cabinet Member for Customers, Communications and Performance
    Reason: In order that the proposed decision can be published for a minimum of 28 days, in accordance with statutory requirements

    Lead member: Cabinet Member for Customers, Communications and Performance

    Lead director: Amanda Beer

    Department: Strategic & Corporate Services

    Contact: Vincent Godfrey, Strategic Commissioner Tel: 03000 419045 Email: vincent.godfrey@kent.gov.uk.

    Consultees

    The paper was discussed and endorsed at the Policy and Resources Cabinet Committee meeting on 18th January 2019.

    Financial implications: A package of improvements to the quality and resilience of the service will be implemented as well as a cost reduction to KCC.

    Legal implications: Any detailed legal implications were outlined in the exempt report that was presented to the Policy and Resources Cabinet Committee on 18 January 2019

    Equalities implications: None

    Decisions

    Agenda items